A Rome court has ruled that Netflix illegally raised subscription prices for Italian users over a seven-year period, ordering the company to issue refunds to millions of customers.
The Court of Rome’s Sixteenth Civil Section made the ruling on April 3, finding that Netflix’s price-change clauses were “vexatious and null.” The case was brought by Italian consumer group Movimento Consumatori.
The court found Netflix breached Italy’s national Consumer Code by changing subscription prices without stating a valid reason in the contract. That’s a basic requirement under Italian consumer law.
For the Premium plan, unlawful increases applied in 2017, 2019, 2021, and 2024 added up to €8 per month. For the Standard plan, the total came to €4 per month.
A Premium subscriber who has paid continuously since 2017 could be entitled to around €500 in refunds. A Standard subscriber could receive around €250.
According to Italy’s communications authority, Netflix had just over 8 million unique users in Italy in 2024. Paid subscribers stood at 5.4 million in 2025.
Beyond refunds, the court ordered Netflix Italia to publish the ruling on its own website and in leading national newspapers. The goal is to inform users that the price clauses are void and that they are entitled to reimbursement.
Netflix has 90 days to comply. If it fails to act, it faces daily penalties of €700 per day.
Consumer leader Alessandro Mostaccio warned that a class action could follow if refunds are delayed.
Netflix said it will appeal the decision. “We take consumer rights very seriously and believe our terms have always complied with Italian laws and practice,” the company said in a statement.
This isn’t an isolated situation. Similar complaints about Netflix price hikes have emerged in Poland and Spain, suggesting the Italian ruling could attract attention in other European markets.
Netflix is listed on Nasdaq with a market cap of around $420 billion and more than 325 million paid subscribers worldwide as of early April 2026.
The lawyers who represented consumers in the Italian case — Paolo Fiorio and Riccardo Pinna — confirmed the refund amounts and said each affected subscriber would be entitled to a price reduction, reimbursement of amounts overpaid, and compensation where applicable.
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